Refund policy

Last updated: 5 October 2026

Changed your mind? You have 14 days

You can cancel your order for any reason within 14 days of the day you receive it. You don't need to give a reason.

If your order comes in more than one parcel, the 14 days start on the day the last parcel arrives. You can also cancel before your order arrives.

How to cancel

  1. Tell us within the 14 days. Email information@shopadoriauk.com with your order number and the item you're sending back. A short message is enough. You can use the cancellation form at the bottom of this page, but you don't have to.
  2. Send the item back within 14 days of telling us, to:
    SHOPADORIA Returns
    Long House, Barrow Street, Barrow Gurney, BS48 3RY
  3. You pay the return postage, unless the item is faulty or we sent the wrong one. We suggest a tracked service. Keep your proof of posting.

Checking it before you decide

You can handle the ponytail the way you would in a shop. Take it out of its bag, hold it against your hair to check the shade, and try the clip. Please don't cut, dye, restyle or wear it out. If it comes back in a worse state than checking it needs, we may take the drop in its value off your refund. We won't refuse your cancellation because of this.

Your refund

  • We refund you within 14 days of getting the item back, or within 14 days of you sending us proof of posting, whichever is sooner.
  • If you cancel before your order has been sent, we refund you within 14 days of you telling us.
  • If you send back your whole order, we also refund the standard delivery charge you paid.
  • If you bought with a multi-buy deal and send back only some of the items, we refund what you paid for those items. The deal price is split evenly across the items in the deal.
  • The money goes back to the card or payment method you used. We don't charge a fee.

Faulty, damaged or wrong item

If your order arrives faulty, damaged or not as described, or we sent the wrong shade, email information@shopadoriauk.com with your order number. A photo or short video of the problem helps us sort it quickly.

  • Within 30 days of delivery, you can choose a full refund or a replacement.
  • After 30 days, we'll offer a replacement first. If that doesn't put it right, you can have a refund.
  • You don't pay to send back a faulty or wrong item.

This doesn't affect your legal rights under the Consumer Rights Act 2015.

Questions

Email information@shopadoriauk.com. We reply within 2 working days (Monday to Friday, not bank holidays).

Cancellation form

You don't have to use this form. If you'd like to, copy it into an email or a letter and fill it in.

To: Charlie William Bassett, trading as Veltro Trading (SHOPADORIA), Long House, Barrow Street, Barrow Gurney, BS48 3RY, information@shopadoriauk.com

I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on:
Received on:
Order number:
Name:
Address:
Signature (only if you send this form on paper):
Date: